Nutzungsbedingungen – Kanchan Cashmere

Overview

Scope and acceptance

These Terms govern access to Kanchan Cashmere’s website and online services and, where applicable, purchases made by private clients. Trade and wholesale programmes are also subject to the accepted quotation, purchase order, proforma invoice, specifications and any signed Business & Delivery Agreement.

By using the website or submitting an order, you acknowledge these Terms. A purchase contract is formed only when we accept the order as described below. If a signed commercial agreement conflicts with these Terms, that agreement controls the relevant B2B transaction. Nothing in these Terms removes rights that cannot lawfully be excluded.

Our company

Who we are

This website is operated by Kanchan Cashmere Industries Pvt. Ltd., a cashmere and knitwear manufacturer established in 2008 and based in Kathmandu, Nepal. “Kanchan Cashmere”, “we”, “us” and “our” refer to that company. “You” and “your” refer to the website visitor, private client, trade buyer or authorised representative concerned.

Website use

Eligibility and acceptable use

You may use the website only for lawful purposes. To place an order, you must have legal capacity to enter into the transaction or authority to act for the named buyer.

• Do not interfere with the website, its security, availability or connected systems.
• Do not introduce malicious code, attempt unauthorised access or misuse another person’s account.
• Do not scrape, reproduce or commercially exploit website content or data without written permission, except where applicable law expressly permits it.
• Do not use the website for fraud, unlawful activity or infringement of another party’s rights.

We may restrict access where reasonably necessary to protect users, our systems, our rights or comply with law.

Accounts

Account information and security

Information submitted through an account or order must be accurate and current. You are responsible for safeguarding your credentials and should notify us promptly if you suspect unauthorised access. We may suspend an account where compromise, fraud or material misuse is reasonably suspected. Personal data is handled as described in our Privacy Policy.

Orders

Order submission and acceptance

Submitting an order is an offer to buy. An automated acknowledgement confirms receipt only and does not constitute acceptance. We accept a D2C order when we issue an express acceptance or dispatch confirmation. A B2B order is accepted according to the applicable signed agreement or our written order confirmation.

Before acceptance, we may decline or cancel an order because of availability, payment failure, a material pricing or description error, legal or destination restrictions, suspected fraud, or inability to meet agreed specifications or timing. If payment has already been collected for an order we do not accept, we will arrange reversal or refund through the original method, subject to payment-provider processing time.

Products

Descriptions, colour and natural variation

We take reasonable care to present products accurately. Screen settings, photography and lighting may affect colour. Cashmere and other natural fibres may show minor variations in tone, texture, dimensions or handfeel. These characteristics do not remove any legal remedy for goods that are faulty or materially different from the accepted description or specification.

B2B quality, measurements, tolerances, lab dips, samples, workmanship and packaging are governed by the approved specifications and commercial documents for the programme.

Pricing

Prices, currencies and corrections

The applicable price, currency, tax treatment and delivery charge are shown at checkout or in the accepted quotation and commercial documents. Prices may change before an order is accepted. A later price change does not alter an already accepted order unless the parties agree otherwise.

If a material pricing or information error is identified before acceptance, we may correct it and ask whether you wish to proceed. After acceptance, corrections will be handled in accordance with applicable law and the relevant agreement.

Payment

Payment, authorisation and overdue amounts

Available payment methods appear at checkout or on the proforma invoice. You confirm that you are authorised to use the selected method and that supplied billing information is accurate. Transactions may be processed by third-party payment or banking providers under their own terms.

D2C payment is collected at the stage stated during checkout. B2B deposits, balances, credit terms, banking charges and due dates are governed by the accepted commercial documents. Where payment is overdue, we may pause procurement, production, dispatch or further credit to the extent permitted by the agreement and applicable law.

Changes and cancellation

Order changes and cancellation

Contact us promptly if you need to change or cancel an order. We cannot guarantee a change after acceptance, allocation, personalisation, production or dispatch. D2C cancellation and withdrawal rights, where applicable, remain subject to mandatory consumer law and the exclusions permitted by that law.

B2B changes or cancellations require written agreement and may involve committed yarn, accessories, development, labour, logistics or other non-recoverable costs. The governing commercial documents determine the resulting charges and treatment of deposits.

Delivery

Shipping, customs, title and risk

Our Shipping & Delivery Policy forms part of these Terms. Delivery estimates are not guarantees unless expressly agreed in writing. Taxes, duties, customs formalities and delivery responsibilities follow the checkout disclosure or accepted commercial documents.

For D2C orders, title and risk pass as required by applicable consumer law and the confirmed delivery terms. For B2B orders, title, risk, insurance and delivery obligations follow the agreed Incoterm and commercial agreement. You are responsible for accurate delivery details and reasonable cooperation with customs and carriers.

After delivery

Returns, exchanges and claims

D2C returns, exchanges, faulty-goods requests and practical procedures are governed by our Returns & Exchanges Policy together with applicable consumer law. B2B inspection, notification, claim, remedy and return procedures follow the accepted agreement, specifications and quality documents. Nothing here limits a right or remedy that cannot legally be excluded.

Intellectual property

Website content, designs and trade materials

Website text, photography, graphics, branding, layouts and other content are owned by or licensed to Kanchan Cashmere and protected by applicable intellectual-property law. You may view the website and retain reasonable copies for personal use or legitimate evaluation of our services.

No website content, design, swatch, sample, specification or trade material may be reproduced, modified, distributed or commercially exploited without permission, except as expressly agreed or permitted by law. Ownership and permitted use of buyer-supplied or jointly developed materials follow the applicable written agreement.

Submissions

Reviews, feedback and submitted materials

You must have the right to submit any review, image, design or other material and must not submit unlawful, misleading or infringing content. We will not use identifiable customer material in public marketing without an appropriate permission or other lawful basis. If content is supplied specifically for publication, you grant us a non-exclusive licence to host, reproduce and display it for that agreed purpose; you may request removal subject to legal, contractual and technical limitations.

Third parties

External services and links

The website may link to or rely on independent payment, delivery, analytics, social-media or other services. Their availability, content and separate terms are controlled by those providers. A link does not imply endorsement, and we are not responsible for third-party services beyond obligations imposed on us by law.

Responsibility

Website availability and liability

We take reasonable care over the website but do not promise uninterrupted or error-free access. To the maximum extent permitted by law, we exclude liability for losses that are indirect, unforeseeable or not caused by our breach. B2B liability is additionally governed by the applicable commercial agreement.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, wilful misconduct, or any other liability or consumer remedy that cannot lawfully be excluded or limited.

Events beyond control

Delays outside reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, subject to mandatory law. We will take reasonable steps to reduce disruption and communicate material effects. For B2B programmes, force-majeure rights and remedies follow the governing agreement.

Disputes

Governing law and resolution

These Terms are governed by the laws of Nepal, subject to any mandatory protections and jurisdiction rights available to consumers in their place of residence. We encourage you to contact us first so that concerns can be reviewed promptly.

For B2B transactions, the governing law, forum, arbitration or dispute procedure in the signed commercial agreement takes precedence. Where no separate clause applies, disputes are subject to the competent courts of Kathmandu, Nepal, unless applicable law requires otherwise.

General terms

Severability, waiver and assignment

If a provision is held invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. You may not transfer a contract without our written consent, except where law permits. We may transfer our rights or obligations as part of a legitimate business reorganisation or transfer, provided this does not reduce mandatory consumer protections.

Updates

Changes to these Terms

We may revise these Terms for future website use and orders. The date above identifies the current version. Terms applicable to an accepted order will not be changed retrospectively unless required by law or agreed by the parties. Material changes affecting an account or ongoing service will be communicated where reasonably required.