Frequently Asked Questions

When was Kanchan Cashmere founded?

Our journey began in 2008 in Kathmandu, where a handful of hand-flat machines and a devotion to detail set the foundation for our atelier.

Where are your garments crafted?

Every piece is shaped, linked, and finished in our Kathmandu atelier, marrying Nepalese precision with international standards.

What defines your philosophy?

We believe luxury lies in patience — garments take time, hands, and discipline to achieve their quiet perfection.

Who are your yarn partners?

We work with Italy’s most esteemed spinners — Cariaggi, Loro Piana, Todd & Duncan — ensuring excellence from fiber to finish.

Do you collaborate internationally?

Yes, we partner with luxury houses and independent designers worldwide, tailoring our craft to each vision.

What are your minimum order quantities (MOQs)?

We keep entry flexible: 30 pieces per style, with a minimum of 10 per color, allowing exploration without excess.

What is your standard lead time?

After sample approval, production typically requires 8–10 weeks — a rhythm that respects both precision and refinement.

How are your garments finished?

Each piece is hand-linked, washed, pressed, and inspected individually, a ritual of care that ensures couture-level results.

What gauges do you produce?

From substantial 3GG textures to whisper-light 16GG knits, we adapt gauge to yarn, season, and design intent.

Do you produce accessories as well?

Yes — scarves, shawls, and knit accessories are crafted with the same discipline as our garments.

Where do you source your yarns?

From Italy’s leading mills, chosen for their traceability, innovation, and refinement in cashmere spinning.

Do you offer traceable yarns?

Yes — our yarn suppliers provide complete transparency from fiber to cone, safeguarding integrity.

Are your yarns certified?

They carry internationally recognized standards: OEKO-TEX®, GOTS, GRS, OCS, and SFA.

Do you only work in pure cashmere?

While cashmere remains our core, we occasionally embrace blends with silk or fine merino for lightness and expression.

Are yarn shades customizable?

Yes — clients may select from extensive shade cards, with custom dyeing possible for signature palettes.

Which certifications do you hold?

Our atelier and yarns are certified under OEKO-TEX®, GOTS, GRS, OCS, and SFA — hallmarks of responsibility.

Do you use eco-conscious packaging?

Yes — FSC-certified papers, recycled cartons, and biodegradable trims frame our garments in quiet responsibility.

Are trims certified as well?

Every trim, from labels to buttons, complies with OEKO-TEX® Standard 100.

How do you manage production waste?

Off-cuts are carefully collected, recycled, or upcycled, ensuring little is lost from the cycle of craft.

Is animal welfare considered in sourcing?

Absolutely — our yarn partners guarantee humane treatment and traceable sourcing at every stage.

Do you offer design support?

Yes — we collaborate closely, interpreting sketches, mood boards, or references into tangible prototypes.

Can you create exclusive swatches?

Indeed — bespoke stitches are developed for clients seeking exclusivity, always anchored in technique.

Do you provide prototypes before production?

Every development begins with a prototype — the first dialogue between concept and craft.

Can existing designs be adapted?

Yes — yarns, gauges, or finishing details may be refined to align with each brand’s identity.

Do you share seasonal guidance?

We provide curated insights on stitch direction and yarns, aligning with international trends while retaining artisanal voice.

How many swatches are available for FW26–27?

Our atelier has prepared over 335 swatches — a living library of textures, cables, ribs, and jacquards.

How are swatches presented?

Each carries full details — yarn, gauge, and season — allowing clarity in development.

Can physical swatch boxes be requested?

Yes — curated boxes are shipped worldwide, offering tangible inspiration.

Are swatches customizable in color?

Absolutely — any swatch may be interpreted in alternative shades from partner yarn cards.

Do swatches link to collections?

Yes — each swatch echoes seasonal lookbooks, tying stitch to silhouette.

What defines your pricing?

Each garment’s value reflects yarn quality, gauge, craftsmanship, and finishing detail.

Do you require deposits?

Yes — a 50% deposit secures yarn procurement and scheduling, with balance before shipment.

Are samples charged separately?

Samples carry a fee, credited back upon confirmation of bulk production.

Do you offer flexible terms?

For established clients, tailored terms may be discussed discreetly.

Are prices stable once confirmed?

Yes — once yarns and specifications are locked, prices remain fixed.

Which carriers do you use?

DHL and FedEx ensure reliable global reach, with full tracking provided.

Do you ship worldwide?

Yes — our atelier ships to clients across continents, with customs guidance included.

Are shipments insured?

Upon request, orders are insured to safeguard value in transit.

How are garments packed?

Each piece is folded in protective, eco-certified materials — ensuring arrival as intended.

Do you offer consolidated shipping?

Yes — orders may be combined to optimize cost and reduce environmental impact.

How should cashmere be washed?

By hand in cool water with delicate detergent — a ritual that preserves softness and form.

Can cashmere be machine-washed?

Only on gentle wool cycles, in cold water, with garments enclosed in a wash bag.

How should cashmere be dried?

Flat on a towel, reshaped gently — never hung, never wrung.

How long does cashmere last?

With care, decades — growing softer with age, becoming a companion piece.

Do you offer repair services?

Yes — we restore beloved garments upon request, extending their life.

How can I contact the atelier?

Through our Buyer Studio portal or by email, where our team responds personally.

Do you welcome visits?

Yes — by appointment, guests may witness craftsmanship firsthand in Kathmandu.

Do you offer virtual presentations?

Indeed — digital meetings bring swatches, yarns, and processes directly to you.

Do you provide exclusivity agreements?

For bespoke developments, exclusivity is offered, ensuring your designs remain singular.

How is confidentiality maintained?

Every collaboration is handled with discretion, respecting the integrity of your brand.