Frequently Asked Questions

We work with globally recognized mills including CARIAGGI, CONSINEE and TOP LINE.

Yes, we offer 100% cashmere in counts such as 2/28 NM, 2/26 NM, 2/48 NM, and 2/60 NM, suitable for gauges from 3GG to 16GG.

Absolutely. We offer GRS-certified recycled cashmere, organic cashmere, and other eco-focused blends upon request.

Yes. Digital color cards are available immediately, and physical cards can be shipped to your office or studio globally.

Custom dyeing is possible for minimum dye-lot quantities, subject to the yarn spinner’s requirements and lead times.

Proto samples typically require 10–14 days, depending on yarn availability, number of styles, and construction complexity.

Yes, sample charges apply based on yarn, gauge, and structure. Costs are fully transparent and aligned with luxury-market practice.

Proto, fit, and SMS rounds are standard. Additional rounds can be arranged if needed for complex or key styles.

Yes. We maintain an extensive swatch archive and continuously develop new stitches across cables, ribs, jacquards, and pointelles.

Yes, we can develop and reserve exclusive stitches that are not shared with other clients, protecting your brand handwriting.

We support gauges from 3GG to 16GG, covering chunky outerwear ribs to refined fine-gauge jerseys and lace structures.

Standard lead time is 6–10 weeks after SMS or PP approval, depending on yarn booking, complexity, and total order quantity.

Yes. Knitting, linking, washing, blocking, and final finishing are all managed in-house under one roof in Kathmandu.

We run controlled tension checks, use approved size sets, and maintain detailed technical sheets for each style and size.

Yes. We share production updates, photos, and shipment planning in advance so your teams can plan merchandising and deliveries.

We follow multi-stage QC aligned with AQL 2.5 and luxury-market expectations for handfeel, finishing, and measurements.

We control pilling through fibre selection, tension settings, and optimized washing processes appropriate to yarn and gauge.

Yes. Each garment is checked for measurements, linking quality, surface appearance, and overall finish before packing.

Approved size sets, wash recipes, tension settings, and BOM records are archived to ensure consistent repeats each season.

Yes. We can coordinate third-party inspections, such as SGS or Intertek, if your brand requires external verification.

We work with yarn and supply chain partners aligned with SFA, GOTS, GRS, OEKO-TEX, RWS, and related standards.

Yes. GRS-certified recycled cashmere and other low-impact yarn options are available for specific programs.

We maintain fair wages, controlled working hours, safe working conditions, and training for our team in Kathmandu.

Yes. Our certified yarn partners provide documentation and traceability from fibre origin to spun yarn.

Our washing processes use controlled temperatures, low-impact detergents, and carefully optimized recipes to reduce environmental impact.

Our standard minimums are 30 pieces per style and 10 pieces per colour for luxury cashmere production.

Yes. Multiple styles can be combined in one order as long as each style meets its minimum quantity.

Pricing is based on yarn quality, gauge, weight, construction complexity, finishing, and overall order volume.

Lower MOQs may be considered for strategic capsules, launch collections, or test seasons agreed in advance.

We can provide indicative costing at sketch stage. Final costing is confirmed after proto approval and weight confirmation.

Orders below USD 25,000 require 100% TT in advance. For orders of USD 25,000 and above, payment terms are specified in the applicable Proforma Invoice and/or Business & Delivery Agreement.

No. Kanchan Cashmere does not offer credit terms. Orders are accepted only under the confirmed advance-payment terms.

We accept bank transfers (TT) in USD to our designated export account in Nepal.

Yes. Yarn bookings are confirmed only after advance payment is received, to ensure secure supply and timelines.

Cancellations depend on the stage of yarn booking and production. Any decisions are taken transparently on a case-by-case basis.

We primarily use DHL, FedEx, and selected freight forwarders for bulk shipments, depending on destination and shipment size.

Yes. We provide commercial invoices, packing lists, certificates of origin, and any additional documents required by your market.

Yes. We can split shipments to multiple warehouses or partners, provided instructions are confirmed before dispatch.

Most courier shipments arrive within 3–7 working days, depending on the destination country and customs process.

Import duties and taxes are usually handled by the buyer. We ensure all export documents are accurate to support smooth clearance.

We recommend gentle handwashing in cool water with a mild cashmere detergent, or professional dry cleaning if preferred.

When washed according to our care instructions, shrinkage remains minimal thanks to controlled finishing and washing processes.

Fold garments and store them flat in a breathable cotton bag, away from direct sunlight and humidity, to prevent stretching and moth damage.

Avoid excessive friction, rotate wear, and gently remove surface pills with a cashmere comb to keep garments looking refined.

Yes. We provide customized care and content labels for private-label clients, aligned with your brand’s standards and market regulations.