Return & Exchange Policy

Returns

Request within 30 days of delivery. Items must be unused, unworn, unwashed, with all tags attached and in original packaging, with proof of purchase. Email customercare@kanchancashmere.com for authorization. Unauthorized returns will not be accepted.

Return Address
Kanchan Cashmere Industries Pvt. Ltd.
Syuchatar 1, Nagarjun 9, Kathmandu 44600, Nepal
Tel: +977 1 5224198

Damages & Issues

Inspect items upon delivery. If defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve promptly.

Exceptions / Non-Returnable Items

• Customized or personalized orders
• Sale items and gift cards
• Personal care goods
• Hazardous or flammable items

Exchanges

For the fastest service, return the original item as above and place a new order for the desired item.

European Union Customers

Orders shipped to the EU are eligible for a 14-day cooling-off period for cancellation/return, subject to the eligibility conditions above.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, refunds are issued to the original payment method within 10 business days. Banks/card providers may require additional time to post funds. If more than 15 business days have passed since approval, contact customercare@kanchancashmere.com.