Your Privacy, Our Commitment

Overview

How We Approach Your Privacy

This Privacy Policy explains how Kanchan Cashmere Industries Pvt. Ltd. collects, uses, discloses, retains and protects personal information when you visit our website, contact us, subscribe to communications, place an online order, or work with us as a wholesale buyer, supplier or other business partner.

It applies to our B2B and D2C activities. Additional notices or contractual terms may apply to a particular service, transaction or jurisdiction. Where those terms conflict with this policy, applicable law and the specific terms governing that interaction will apply.

Controller & Scope

Who Is Responsible for Your Data

Kanchan Cashmere Industries Pvt. Ltd., Kathmandu, Nepal, is responsible for personal information collected through this website and our direct business operations, except where another party is independently responsible under its own privacy notice.

If you interact with third-party payment, commerce, logistics, social-media or embedded services, those providers may process information under their own terms and privacy notices.

Information We Collect

Types and Sources of Information

Depending on your interaction with us, we may collect:

• identity, company, role and contact information;
• account, billing, delivery, transaction and payment-status information;
• orders, enquiries, preferences, returns, support requests and communication history;
• B2B specifications, purchase orders, tech packs, measurement charts, reference images, approvals and quality records;
• website and device information, including IP address, browser, device, pages viewed, referral source and security logs;
• marketing choices, consent records and communication engagement;
• information received from service providers, business representatives or publicly available business sources where lawful; and
• recruitment information if you apply to work with us.

Please do not send sensitive personal information unless it is necessary and we have specifically requested it. We do not knowingly request complete payment-card credentials by email.

Purposes & Legal Bases

Why We Process Information

We may process personal information to:

• respond to enquiries and take steps requested before a contract;
• open and manage accounts, prepare quotations and commercial documents, fulfil orders, arrange delivery and provide after-sales support;
• manage B2B sampling, approvals, production, quality, packaging and compliance requirements;
• process or reconcile payments, refunds, taxes, duties and accounting records;
• operate, secure, troubleshoot and improve our website, systems and services;
• prevent fraud, misuse and security incidents, and establish or defend legal claims;
• send operational notices and, where permitted, relevant marketing communications; and
• meet legal, regulatory, customs, tax and record-keeping obligations.

Where relevant law requires a legal basis, we rely as appropriate on performance of a contract or requested pre-contract steps, compliance with legal obligations, our legitimate interests or those of another party, consent, and other grounds available under applicable law. Where we rely on legitimate interests, we consider whether those interests are compatible with your rights.

Cookies & Similar Technologies

Website Choices

Our website may use cookies, pixels, local storage and similar technologies. Strictly necessary technologies support functions such as security, checkout, shopping-cart continuity and consent preferences. Subject to your choices and applicable law, optional technologies may support analytics, performance, personalisation or marketing.

Where consent is required, non-essential technologies should not be activated before you make a choice. You may use the cookie controls presented on the website or your browser settings to change available preferences. Withdrawing consent does not affect processing that occurred lawfully before withdrawal, and blocking essential technologies may affect site functionality.

Marketing

Communications and Preferences

We may send service communications needed for an enquiry, account or order. Marketing communications are sent where you have consented or where another lawful basis permits them. You can unsubscribe through the link in an eligible email or contact us. We may retain a minimal suppression record so that we can respect your request.

We do not sell personal information for money. If any activity is treated as “sale,” “sharing” or targeted advertising under an applicable privacy law, we will provide the choices required by that law.

Disclosure

Who May Receive Information

We may disclose relevant information to:

• commerce, hosting, IT, analytics, communications and security providers;
• payment providers, banks, accountants, insurers and professional advisers;
• carriers, freight agents, customs brokers and delivery partners;
• approved suppliers or service partners supporting an order, such as labelling, packaging, testing or certification work;
• authorities or other parties where required by law or reasonably necessary to protect rights, safety and security; and
• a successor or relevant counterparty in a proposed or completed reorganisation, financing, sale or transfer, subject to appropriate safeguards.

Providers acting for us are expected to use personal information only for authorised purposes and to apply appropriate safeguards. Some recipients, such as payment providers or carriers, may also act independently for aspects of their services.

International Processing

Transfers Across Borders

We are based in Nepal and serve international clients. Personal information may therefore be processed in Nepal and in countries where our clients, commerce platform, service providers, banks or logistics partners operate. Privacy protections may differ between countries.

Where applicable law requires a transfer mechanism, we use an available lawful safeguard appropriate to the transfer, which may include an adequacy decision, approved contractual protections or a legally recognised exception. You may contact us for further information about safeguards relevant to your information, subject to confidentiality and legal limitations.

Retention

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose collected, including contractual, warranty, quality, safety, tax, customs, accounting, dispute and legal requirements. The period depends on the type of record, our relationship, relevant limitation periods and applicable law.

We may retain order and financial records for legally required periods; B2B technical and quality records for the useful life of the programme and a reasonable claims period; active enquiries for business continuity; consent and suppression records while needed to demonstrate or honour preferences; and recruitment records for the relevant process and permitted follow-up period. When no longer required, information is deleted, anonymised or securely isolated in accordance with our systems and obligations.

Security

How We Protect Information

We use proportionate administrative, technical and physical measures intended to protect personal information from accidental or unlawful loss, alteration, disclosure or access. Measures may include role-based access, authentication, hosted-platform controls, backups, staff procedures and service-provider review.

No transmission or storage system is completely secure. If you believe your interaction with us is no longer secure, please contact us promptly and do not send passwords or full payment-card details by email.

Your Rights

Access, Correction and Other Choices

Depending on where you live and subject to applicable conditions and exceptions, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about certain disclosures and transfers. You may also have the right to appeal our response or complain to a competent privacy regulator.

To make a request, contact us using the details below and describe the request and your relationship with us. We may verify your identity and authority, clarify the scope, retain information required by law, and decline or limit a request where legally permitted. We will not discriminate against you for exercising an applicable privacy right.

B2B Confidentiality

Business Contacts and Product Information

B2B files may contain both personal information and confidential commercial material. Personal information is handled under this policy; ownership, permitted use and confidentiality of designs, tech packs, pricing, samples and other commercial material are governed by the relevant agreement, order documents and applicable law.

Children

Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children in circumstances requiring parental consent. If you believe a child has provided personal information improperly, please contact us so we can review and take appropriate action.