Worldwide Shipping from Kathmandu, Nepal
A clear overview of how Kanchan Cashmere processes, ships, tracks and delivers your cashmere orders globally, for both individual clients and wholesale partners.
How We Ship from Kathmandu
All Kanchan Cashmere orders are shipped directly from our factory in Kathmandu, Nepal. This page explains how we process, ship, track and deliver your knitwear worldwide — for both individual D2C orders and wholesale or private-label programs.
We work with leading international carriers such as DHL Express, FedEx and Aramex, selecting the most reliable option based on destination and service level. Every shipment is packed in-house, with export documents and tracking prepared by our team to keep your order traceable from our door to yours.
Please read this Shipping & Delivery page together with our Returns & Exchanges policy and, for trade buyers, your Business & Delivery Agreement. Together they describe how your garments move from our knitting floor to your wardrobe, store or warehouse.
Order Processing Times
Processing time refers to the period required to prepare your order before dispatch. It begins once your order is confirmed and, for trade orders, after all technical details and payments are aligned.
- D2C orders: typically prepared within 1–3 working days after confirmation, subject to stock availability and security checks.
- Wholesale & B2B shipments: follow the production calendar shared at the time of order approval and are dispatched once AQL checks, pressing and packing are complete.
- Peak periods & holidays: processing may take slightly longer during seasonal peaks or around major holidays in Nepal and your destination country.
If we anticipate any unusual delay in processing, we will inform you and share an updated dispatch estimate.
Transit Times & Service Levels
Once an order has left our factory, it enters the carrier network. Transit times can vary by region, customs clearance and local delivery conditions, but the following guidelines are typical:
- Express D2C parcels: usually delivered within 3–7 working days after dispatch.
- Wholesale air shipments: generally 4–10 working days door-to-door, depending on service and customs.
- Consolidated freight or special routing: timelines are agreed on a program-by-program basis in your commercial terms.
Local conditions, customs inspections, weather, strikes or public holidays can occasionally extend these windows. Your tracking page will always show the most up-to-date scans from the carrier.
Shipping Zones & Charges
Shipping charges are calculated based on destination country, parcel weight and chosen service level. Our goal is to offer a fair balance between speed, reliability and total landed cost.
- D2C clients: see final shipping options and charges at checkout before confirming the order. From time to time, we may offer complimentary or reduced-rate shipping for selected destinations or order values.
- Wholesale partners: receive structured export rates linked to region, carton volume and agreed Incoterms (for example, DAP, DDP or FCA Kathmandu).
- Special handling: oversize cartons, multi-box consignments or particular labelling requirements may attract additional charges, agreed in advance.
Any promotional shipping offers will be clearly communicated and may be subject to minimum order thresholds or geographic limitations.
Customs, Duties & Local Taxes
Import duties, VAT, brokerage and customs handling fees are set by authorities in the destination country, not by Kanchan Cashmere. These charges may be due when your shipment reaches customs and are usually payable by the client or buyer.
- Our commercial invoices list product descriptions, HS codes, quantity and value in accordance with export rules.
- We cannot control or predict the exact amount of duties or taxes charged by your local customs authorities.
- Non-payment of customs charges may result in delays, returns or destruction of the parcel, depending on local regulations.
If you are unsure about duties or tax treatment in your country, we recommend consulting your local customs office or logistics adviser before placing a larger order.
Tracking, Notifications & Proof of Delivery
Once your shipment has been dispatched, you will receive a tracking link from our system or directly from the carrier. This link allows you to follow the parcel from our factory to your door.
- Scan events (pickup, customs, out for delivery, delivered) are controlled by the courier’s network.
- For wholesale and B2B shipments, tracking details are shared together with the final invoice and packing list.
- In some locations, the courier may capture a delivery photo or electronic signature as proof of delivery.
If you do not receive a tracking link within a reasonable time after dispatch confirmation, please contact us so we can resend it or verify the status.
Delays, Damage & Lost Parcels
Despite careful planning, delays or issues can occasionally occur once a parcel is in transit. These may be related to customs holds, weather, local network challenges or operational disruptions within the carrier.
- Delays: if your shipment appears significantly delayed, please contact us with your order number and tracking link. We will liaise with the carrier and provide updates.
- Damage: if a parcel arrives visibly damaged, please document the condition of the outer box, inner packaging and garment before discarding anything. Photos are extremely helpful for claims.
- Loss: in the rare event that a parcel is declared lost, we will work with the carrier to investigate and propose a suitable resolution in line with their final report.
Our priority in these situations is to support you calmly and transparently while protecting the value of the goods and the trust built around each shipment.
Address Accuracy & Delivery Attempts
Accurate delivery information is essential for smooth shipping. At checkout or in your purchase order, please ensure that all address fields are complete and up to date.
- Include company or building name, floor, apartment or suite number where relevant.
- Provide a contact person and phone number reachable during delivery hours.
- Indicate any special instructions or restricted access details in advance where possible.
Carriers usually attempt delivery multiple times and may leave a notice or contact you directly. If a parcel is returned to us due to repeated failed delivery attempts or incorrect address details, we may need to charge for reshipping or deduct associated costs from any refund, where applicable.
PO Boxes, Service Points & Remote Locations
Some express couriers cannot deliver to PO boxes or very remote locations. In such cases, the carrier may request an alternative address or arrange collection from a nearby service point.
- If your address is classified as a remote area by the courier, an additional surcharge may apply, which will be communicated wherever possible before dispatch.
- For security, some couriers may prefer delivering to business addresses rather than unattended reception desks or shared mailrooms.
If you know your location has specific delivery constraints, sharing this information in advance allows us to select the most appropriate service and avoid unnecessary delays.
Shipping for Wholesale & B2B Partners
For wholesale and private-label programs, shipping is handled in close alignment with the Business & Delivery Agreement, approved POs and your agreed Incoterms. Each export is prepared with full documentation and clear carton labelling.
- Commercial invoices, packing lists, HS codes and export declarations are prepared for every shipment.
- Cartons are clearly marked with buyer name, PO reference, style codes and size breakdown to support efficient intake.
- For multi-destination programs, we can separate cartons by region, store cluster or delivery wave as defined in the order.
Any special requirements — such as palletisation, specific labelling formats or nominated forwarders — should be confirmed in writing at the time of order so that we can incorporate them into the production and packing plan.
Questions, Clarifications & Shipping Support
If you have any questions about shipping options, delivery timelines, customs documentation or how best to route a particular order, our team is ready to help. A short message with your country, order reference and subject line helps us respond precisely.
Email (Customer Care – D2C): customercare@kanchancashmere.com
Email (Wholesale & Business): info@kanchancashmere.com
Our aim is to keep shipping as calm and predictable as possible, so that the focus stays on the garments themselves — and on the long-term relationships we build with every delivery.