Shipping & Delivery

From Our Atelier to Your Doorstep

Clear timelines, careful handling, and transparent logistics.

Processing Time

Orders require 3–5 business days for preparation and quality checks before dispatch. Custom or made-to-order items may require additional time; we will inform you in advance.

Shipping Times

International: Typically 3–7 business days via DHL Express. Delivery times are estimates and may vary due to customs clearance, holidays, or unforeseen delays beyond our control.

Shipping Costs

Rates are calculated at checkout based on destination, weight, and service. Complimentary express shipping may apply during promotional periods as announced.

Customs, Duties & Taxes

All international shipments are sent Delivered Duty Unpaid (DDU) unless otherwise stated. Buyers are responsible for import duties, taxes, and fees assessed by local authorities. We provide required export documentation (commercial invoices, packing lists, certificates where needed).

Tracking

Once dispatched, you will receive a tracking number by email to monitor delivery in real time.

Delays

While most shipments arrive on time, delays may occur due to customs inspections, extreme weather, or local disruptions. Kanchan Cashmere is not responsible for delays caused by carriers or customs agencies.

Support

For shipping inquiries, please contact Customer Care:
📧 customercare@kanchancashmere.com
📞 +977 1 5224198