Terms of Service – Kanchan Cashmere

Who We Are

This website is operated by Kanchan Cashmere Industries Pvt. Ltd., a knitwear manufacturer founded in 2008 and based in Kathmandu, Nepal. We specialise in high-quality cashmere and luxury knitwear for both private clients and international brands.

All references to “Kanchan Cashmere”, “we”, “us” or “our” in these Terms refer to Kanchan Cashmere Industries Pvt. Ltd. The terms “you” and “your” refer to any user of the website, whether a private client, trade buyer, agent or visitor.

Website Access & Acceptable Use

You may use this website only for lawful purposes and in accordance with these Terms. You agree not to misuse the site or attempt to interfere with its security, availability or integrity.

• You must be of legal age in your jurisdiction to place an order or enter into a binding contract.
• You agree not to use the site in any way that could damage, disable or impair our systems or reputation.
• You may not attempt to gain unauthorised access to any part of the site, to other accounts, or to our servers or networks.
• You agree not to copy, scrape or harvest content or data from the site for commercial use without our prior written consent.

We reserve the right to suspend or terminate access to the site for users who breach these Terms or who engage in behaviour that we reasonably consider to be abusive, fraudulent or harmful.

Accounts, Security & Accuracy of Information

Some features of the website may require you to create an account or provide certain information. You must ensure that any details you submit are accurate, complete and kept up to date.

• You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
• You agree to notify us promptly of any unauthorised use of your account or any other security breach.
• We may, at our discretion, close or suspend accounts that are inactive for extended periods or that appear to be compromised.

We handle personal data in line with our Privacy Policy, which explains what information we collect, how we use it and your rights in relation to it.

Placing Orders & Acceptance

When you place an order through our website or by direct communication, you are making an offer to purchase the products listed in your order. All orders are subject to acceptance and availability.

• We may send you an automated confirmation acknowledging receipt of your order; this does not yet constitute final acceptance.
• Acceptance takes place when we explicitly confirm your order and/or dispatch your items, at which point a contract is formed.
• We reserve the right to decline an order, in whole or in part, for reasons including stock limitations, payment issues, incorrect pricing or concerns about fraud.

For wholesale and trade programs, order acceptance, minimums, lead times and other conditions are governed by your Business & Delivery Agreement and confirmed purchase orders.

Prices, Currency & Corrections

Product prices are displayed in the currency indicated on the website or in your quotation and are exclusive or inclusive of taxes as specified at checkout or in your commercial terms.

• We may adjust prices from time to time to reflect yarn costs, production changes, exchange rates or other factors.
• Despite our efforts, pricing or other information may occasionally be inaccurate due to human or technical error.
• If we discover a material error affecting your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

For wholesale partners, pricing and currency treatment will be defined in your agreement and related cost sheets, which take precedence over general website information.

Payment Terms & Security

Payment methods accepted may vary by region and order type and will be shown at checkout or in your proforma invoice. You must ensure that the payment information you provide is valid and authorised.

• For D2C orders, payment is typically captured at the time of order placement or immediately before dispatch.
• For wholesale and B2B orders, advance payments, balance payments and credit terms follow your Business & Delivery Agreement and the payment schedule stated in your proforma and final invoices.
• We may use recognised payment processors and banking channels to handle transactions and do not store full card details on our own servers.

Failure to make payments when due may result in delays, suspension of further deliveries or additional charges in line with your agreed terms.

Shipping, Delivery & Transfer of Risk

Our Shipping & Delivery page explains how we process, ship and track orders from our factory in Kathmandu. Those details form part of these Terms and should be read together with this section.

Risk of loss and title to products generally pass to you upon delivery according to the Incoterms or local consumer rules applicable to your order:

• For D2C clients, risk typically passes once the order has been delivered to the address you provided.
• For wholesale and B2B buyers, risk transfer is governed by the specific Incoterms agreed in your contract (for example, DAP, DDP or FCA Kathmandu).

You are responsible for confirming that delivery and contact details are correct and for cooperating with customs or local carriers where needed.

Returns, Exchanges & Claims

Returns and exchanges are governed by our Returns & Exchanges policy, which explains eligibility criteria, time windows and practical steps for sending a garment back to our atelier.

• D2C clients should carefully review the Return & Exchange Policy before submitting a request and must obtain prior authorisation.
• Wholesale and B2B returns or claims are handled under the Business & Delivery Agreement and associated quality procedures, including AQL inspections and agreed claim windows.

Nothing in these Terms is intended to limit any non-excludable rights you may have under applicable consumer protection law in your country.

Intellectual Property & Use of Content

All content on this website — including text, photographs, graphics, logos, product designs and layout — is owned by or licensed to Kanchan Cashmere and is protected by copyright and other intellectual property laws.

• You may view and print content for your personal, non-commercial use and for evaluating our products and services.
• You may not reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any part of the site without our prior written consent.
• Trademarks, trade names and logos used on the site may not be used without permission.

Where we provide downloadable materials or resources for trade partners, the scope of use will be defined in writing and is limited to the purposes agreed.

Reviews, Feedback & Submissions

If you choose to share feedback, testimonials, reviews, images or other content with us, you are responsible for ensuring that such material is accurate, lawful and does not infringe any third-party rights.

By submitting content to us (for example via email or social channels), you grant Kanchan Cashmere a non-exclusive, worldwide licence to use, reproduce and display that content in connection with our business, marketing and communications, unless we agree otherwise in writing.

Prohibited Uses of the Website

In addition to any other restrictions in these Terms, you agree that you will not:

• Use the site for any unlawful purpose, or in violation of any applicable law or regulation.
• Attempt to interfere with the proper working of the site, including through viruses, malware or excessive automated requests.
• Copy or reverse-engineer parts of the site’s code or structure for competing services.
• Use any automated system (including “robots”, “spiders” or “offline readers”) to access the site in a manner that sends more request messages than a human can reasonably produce.

We may take any action we reasonably consider appropriate — including suspending access or contacting relevant authorities — if we suspect a serious breach of these restrictions.

Disclaimers & Limits of Responsibility

We aim to keep the website accurate, up to date and available. However, the site and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we do not guarantee that the site will be uninterrupted, error-free or free from harmful components.

To the extent permitted by applicable law, Kanchan Cashmere will not be liable for any indirect, incidental, special or consequential losses arising from your use of the site or from any contract for the sale of goods via the site. Our total liability for any claim related to an individual order will generally be limited to the value of that order, subject to mandatory legal rights.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence or for fraud.

Governing Law & Dispute Resolution

These Terms and any disputes arising in connection with them, the website, or any contract for the sale of goods shall be governed by and construed in accordance with the laws of Nepal, without giving effect to conflict of law principles.

Where a separate Business & Delivery Agreement or similar contract is in place, its dispute resolution and jurisdiction clause will apply to that specific relationship. In all other cases, any dispute that cannot be resolved amicably may be submitted to the competent courts of Kathmandu, Nepal.

Updates to These Terms

We may update these Terms from time to time to reflect changes in our operations, technology, legal requirements or the way we work with clients and partners. When we make material changes, we will adjust the “Last updated” line in the hero of this page.

Your continued use of the website after any changes have been published will constitute your acceptance of the revised Terms.